Responsible Gaming at Hugo

18+, no exceptions

You must be 18 or over to register or play at Hugo. We may ask for identity documents at any point, not only at withdrawal, to confirm age and identity before real-money play continues. If you're arranging an account for someone under 18, on a shared device or family computer, please set up separate logins and keep payment details away from anyone underage.

Tools you control from your account

Every Hugo account comes with a set of limits you can switch on yourself, in euro and in your own time zone. These aren't hidden behind a support ticket. You'll find them in your account settings, and changes that tighten a limit apply immediately.

• Deposit limits: cap how much you can add to your balance daily, weekly or monthly in EUR.
• Loss limits: set a ceiling on net losses over a chosen period so a bad run stops itself.
• Time-out (cooling off): step away for 24 hours, 7 days or 30 days, no account closure needed.
• Session reminders: pop-up prompts that tell you how long you've been playing and what you've spent.
• Self-exclusion: lock your account for 6 months, 1 year, or longer, with no marketing contact during that period.

If you want a limit lowered, it takes effect straight away. If you want a limit raised or removed, we build in a cooling-off period before the change goes live. That delay is deliberate: it gives the version of you that isn't mid-session a chance to have the final say.

Self-exclusion in detail

Self-exclusion at Hugo closes your account to new deposits and play for the period you choose. We don't send bonus emails, promotional texts or reactivation offers to a self-excluded account. If you self-exclude and later try to open a new account with different details, our identity checks are there specifically to catch that and keep the exclusion in force. When your chosen period ends, the account stays closed until you actively request reactivation, it does not reopen automatically.

Signs worth paying attention to

Gambling can tip from entertainment into a problem gradually, so it helps to know what to watch for in yourself or someone close to you: chasing losses with bigger bets, spending more time or money than planned, borrowing to fund play, hiding play from family or partners, or feeling irritable when trying to cut back. None of these on their own mean there's a crisis, but noticing more than one is a good reason to use a limit or talk to someone.

Independent support in Ireland

Hugo's account tools are useful, but they're not a substitute for independent support if gambling is causing real strain. Problem Gambling Ireland offers free, confidential support for anyone in Ireland affected by gambling, whether it's your own play or someone else's.

You don't need to have hit a crisis point to make that call. Talking early, before debts or arguments pile up, tends to make the whole process shorter and less stressful.

A few habits that keep play in proportion

• Decide your euro budget for the session before you open a game, not while you're playing.
• Treat losses as the price of the entertainment, not a balance to chase back.
• Set a deposit limit that matches what you'd happily spend on a night out, not what you could technically afford to lose.
• Take the session reminder seriously the first time it appears, not the third.
• If you're playing to relieve stress, boredom or a bad day rather than for fun, that's worth pausing on.

Related pages

See how deposits work on our Payments page, what's included in the current offer on our Bonus page, or browse the library on our Games page. Ready to set your own limits from the start? Register and configure them as soon as your account is verified.